Integrated Neurological Services

About Integrated Neurological Services

Integrated Neurological Services (INS) is a registered charity based at 82 Hampton Road, Twickenham, providing specialist support to people living with neurological conditions and to their carers. Operating Monday to Friday during standard office hours, the organisation brings together rehabilitation, mental health support and practical guidance under one roof. Its focus is on improving quality of life for those navigating often complex and life-changing diagnoses, delivered with a combination of professional expertise and genuine compassion. For local families in Twickenham and the wider Richmond borough, INS represents an invaluable community resource.

Local area

Twickenham has long been a town with a strong sense of neighbourly support, and INS fits naturally into that character. Situated on Hampton Road, it is well connected by local bus routes and within reasonable reach of Twickenham station, making it accessible for residents across the borough. Richmond upon Thames as a whole has an ageing and often highly engaged population who value community-based services that reduce the need to travel into central London for specialist care. INS fills a meaningful gap, providing expert neurological support close to home.

Why choose Integrated Neurological Services

For local residents, INS offers something genuinely difficult to find: specialist neurological expertise delivered within a community setting, without the impersonal feel of a hospital environment. As a charity, its focus is entirely on the people it serves rather than on profit. The Monday-to-Friday availability during regular hours suits those managing appointments around daily life. With a strong local reputation — reflected in a rating of 4.8 from visitors — and a welcoming, accessible approach, it is a reassuring presence for families facing the challenges that neurological conditions can bring.

Services

• Neurological rehabilitation support
• Carer support and guidance
• Mental health and wellbeing services
• Physical rehabilitation programmes
• Specialist advice for neurological conditions
• Community-based care coordination

Ideal for: People living with neurological conditions, Family members and unpaid carers, Local residents managing long-term health conditions, Healthcare referrals from GPs and specialists, Older adults with complex neurological needs.

Frequently asked questions

What kind of conditions does Integrated Neurological Services support?

INS supports people living with neurological conditions more broadly — this includes those needing physical rehabilitation or mental health support related to their diagnosis. The organisation also supports carers of people with neurological conditions.

Is INS a private clinic or a charity?

INS is a registered charity and non-profit organisation. Its focus is on community support rather than private medical treatment.

When is INS open, and do I need an appointment?

INS is open Monday to Friday, 9 AM to 5 PM. It is closed on Saturdays and Sundays. For appointment or referral queries, it is best to contact them directly on 020 8755 4000 or via their website at ins.org.uk.

Where exactly is INS located, and how do I get there?

INS is located at 82 Hampton Road, Twickenham, TW2 5QS. Twickenham is well served by local bus routes, and Twickenham mainline station provides connections across the borough and into central London.

Can carers as well as patients receive support from INS?

Yes. INS explicitly supports both people with neurological conditions and their carers, recognising the significant impact these conditions have on the wider family and support network.