RAID (Richmond AID)

About RAID (Richmond AID)

RAID (Richmond AID) is a community charity based on Waldegrave Road in Teddington, offering practical support to local people living with disabilities. The organisation helps individuals understand and claim the welfare and disability benefits they are entitled to, while also providing peer support, social activities, and a food bank. Open Monday to Thursday, the team is known for taking time with each person, offering both informed guidance and genuine human warmth. For anyone in the Richmond borough facing the complexities of the benefits system or looking for a supportive community, RAID offers a knowledgeable and welcoming place to turn.

Local area

Teddington is a close-knit riverside community with a strong tradition of neighbourliness, and RAID fits naturally into that character. Richmond upon Thames as a whole is an affluent borough, but that can sometimes obscure the real needs of residents living with disability or financial hardship. RAID’s presence on Waldegrave Road — within easy reach of Teddington’s station and bus links to Kingston, Richmond and Twickenham — ensures that people across the borough can access support without difficulty, reinforcing the kind of genuine community solidarity that makes this part of London distinctive.

Why choose RAID (Richmond AID)

RAID combines specialist knowledge of the benefits system with a genuinely compassionate approach — a combination that is harder to find than it should be. Visitors consistently highlight the care taken to understand individual circumstances, rather than offering generic advice. The charity is fully accessible, open four days a week during convenient daytime hours, and brings together practical help — from food bank provisions to welfare claims assistance — under one roof. For older or disabled residents in Teddington and across Richmond borough who need reliable, trusted guidance, RAID offers exactly that.

Services

• Disability benefits advice and guidance
• Welfare claims support
• Peer support groups
• Food bank
• Community social activities
• Practical assistance for people with disabilities

Ideal for: People with disabilities, Welfare benefits claimants, Local residents facing financial hardship, Carers and family members seeking support, Community members seeking companionship and peer support.

Frequently asked questions

When is RAID open, and do I need to make an appointment?

RAID is open Monday to Thursday, 11 AM to 4 PM. The office is closed on Fridays, Saturdays and Sundays. The listing does not specify whether appointments are required, so it is worth calling ahead on 020 3393 7011 or checking the website at raid.charity before your first visit.

What kind of help can RAID offer with disability benefits?

RAID supports local people in understanding and navigating welfare and disability benefit claims. The team helps individuals work out what they may be entitled to and guides them through the process of making or appealing claims. They are known for taking time to understand each person’s individual circumstances.

Does RAID run a food bank?

Yes, RAID operates a food bank as part of its services alongside its benefits advice and community activities.

Is the premises accessible for people with disabilities?

Yes, the existing information confirms that RAID is fully accessible, which is appropriate given the community it serves.

How do I contact RAID or find out more about their services?

You can reach RAID by phone on 020 3393 7011 during opening hours (Monday to Thursday, 11 AM to 4 PM), or visit their website at raid.charity for further information. They are located at 4 Waldegrave Road, Teddington, TW11 8HT.