Tails.com

About Tails.com

Tails.com is a specialist pet food company with its headquarters at The Park on Sheen Road in Richmond, offering carefully formulated, nutritious feeds for dogs and other companion animals. Serving pet owners across the local community, the business combines expert nutritional knowledge with a strong commitment to animal wellbeing. Whether your dog is a lively young spaniel or a senior companion with particular dietary needs, Tails.com aims to match each pet with the right food. Their consistently high customer satisfaction reflects both the quality of their products and the attentiveness of their team.

Local area

Richmond is a borough where the boundary between town and nature feels pleasantly blurred — Richmond Park draws dog walkers in their thousands, and the Thames towpath is rarely short of leads and wagging tails. It is a community where pets are genuinely part of daily life. A specialist pet food business at The Park on Sheen Road fits naturally into this landscape, serving residents who take their animals’ health as seriously as their own. With so many active dogs and devoted owners in the area, Tails.com occupies a well-suited spot in Richmond’s thriving local economy.

Why choose Tails.com

With a rating of 4.8 from nearly 1,700 customers, Tails.com has built a strong reputation for quality and reliability. The business stands out for its focus on genuinely nutritious ingredients and its ability to cater to dogs at different life stages. Customer service is notably attentive — particularly when any issue needs resolving. The Richmond office operates Monday to Friday during standard business hours, and the premises offer wheelchair-accessible parking and entrance, making it a practical and welcoming choice for all local pet owners.

Services

• Specialist dog food
• Nutritionally tailored pet meals
• Pet dietary advice
• Animal feed and nutrition products
• Customer support for pet feeding plans

Ideal for: Dog owners, Cat and small pet owners, Local Richmond residents with companion animals, Pet owners seeking premium or specialist nutrition, Owners of senior or health-conscious pets.

Frequently asked questions

Where exactly is Tails.com located in Richmond?

Tails.com is based at The Park, 23 Sheen Road, Richmond, TW9 1BN.

What are Tails.com's opening hours?

The office is open Monday to Friday, 9 AM to 5 PM. It is closed on Saturdays and Sundays.

Is the Tails.com premises accessible for wheelchair users?

Yes — the location offers both wheelchair-accessible parking and a wheelchair-accessible entrance.

What kind of pets does Tails.com cater for?

Tails.com specialises in pet food and animal feeds, with a particular focus on dogs, including energetic younger dogs and older senior companions with specific nutritional needs.

How well regarded is Tails.com among local customers?

The business holds a Google rating of 4.8, based on reviews from 1,697 visitors, reflecting strong satisfaction with both product quality and customer service.