Thames Water Priority Services Available for Richmond Res…
Thames Water offers extra help for vulnerable Richmond households
If you need additional support during water disruptions or billing concerns, Thames Water’s Priority Services register could provide the assistance you require. The service covers everything from advance notice of planned works to emergency water supplies during outages.
Who qualifies for priority support
Thames Water considers several circumstances for priority registration
You can join the Priority Services register if you’re over 60, have a medical condition requiring water for treatment, care for someone with additional needs, or have mobility issues that make collecting emergency water difficult. The service also covers households with young children under two years old and those who are blind, deaf, or have other disabilities that could affect your ability to manage during water supply problems.
Registration takes just a few minutes online or by phone, and the support continues automatically until your circumstances change.
Frequently asked questions
How do I register for Thames Water Priority Services?
You can register online through the Thames Water website, call their customer services team, or ask a family member or carer to register on your behalf with your permission.
What support will I receive during water outages?
Priority customers receive advance notification of planned work when possible, priority restoration during outages, and free bottled water delivery to your door if the interruption lasts more than 12 hours.
Is there a cost for Priority Services registration?
No, all Priority Services are provided free of charge to eligible customers. There are no additional fees or charges for registration or ongoing support.
